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For us to keep our prices as low as possible for the benefit of our customers, we have to minimise time spent in order administration and for this reason, we have set out some guidelines to keep you up to date with our ordering procedure.
Please take the time to familiarise yourself with the following guidelines before placing an order.
YOUR ORDER
All orders are subject to stock availability.
All prices quoted are wholesale prices and rather than have a separate retail price, we have a minimum order value of $50, excluding postage.
Orders can be placed online, by phone or fax to 03 62435059 or email to info@planetwisepaper.com.au with the exception of custom packaging orders (see below).
Once your order and cleared funds have been received, it will be processed on the following Friday and shipped on the Monday.
If an order is urgent, the stock is available and you require the order to be shipped within 48 hours, an additional charge of $20 per order is applicable for express service.
We will do our best to ensure that the website is up to date with stock quantities, however in the event that an item is out of stock, please indicate if you are happy for us to send you a substitute if your choice is unavailable, by placing a cross in the "Please Substitute" box on the order form. We will always endeavour to send the next closest colour or texture match to the items ordered.
If you DO NOT wish to receive a substitute, please place a cross in the "Please do not Substitute" box on the order form.
If we cannot provide you with a close match or if you select"Do not Substitute", we will automatically deduct the item from the order total.
PAYMENT
Orders must be paid for prior to shipment by credit card through the SECURE Paypal Option, cheque or money order, or by direct deposit to:
ANZ Bank/Planetwise Paper/BSB 017-010/Account 108421755
PLEASE DO NOT SUBMIT PAYMENT TO US UNTIL WE ADVISE POSTAGE COSTS . THESE ARE NOT CALCULATED IN FINAL COST OF ORDER ON OUR WEBSITE.THIS HAS BEEN DONE TO KEEP POSTAGE COSTS AS ACTUAL .
IF WISHING TO USE PAYPAL, ONLY THE COST OF YOUR PRODUCT ORDER CAN BE SUBMITTED. YOUR POSTAGE COSTS WILL NEED TO BE PAID SEPERATELY TO US BY DIRECT DEPOSIT, CHEQUE OR MONEY ORDER.
We reserve the right to delay shipment until cleared funds have been received.
Once your order and cleared funds have been received, it will be processed on the following Friday and shipped on the Monday.
The sale price does not include GST.
A handling fee of $5.00 is applicable should a credit card be declined.
For large organisations, we are happy to negotiate alternative payment arrangements. Please contact us to discuss your requirements.
CUSTOM ORDERS
Our suppliers can custom make any box or bag to suit your requirements and the minimum unit order is 200 in any one colour. Delivery times will depend on our shipping schedule and may take up to 14 weeks.
We accept no liability for changes to the delivery date as shipments can be delayed at any time for reasons beyond our control. We will keep you informed of any changes to the delivery date should they occur. Please order well in advance if you require custom packaging for a particular date.
For all custom orders, we require a 50% deposit on confirmation of the purchase order with the balance due before shipment.
We advise customers to organise insurance for their shipment in case of loss or damage during shipment.
SHIPPING/POSTAGE
1.In order to keep costs accurate and at a minimum, the delivery/packaging cost will be advised by email after we receive your order.
2.If you are then happy to proceed, please confirm by return email, also advising if you wish to register the order.
3.Upon this confirmation and your payment, we will process and despatch your order.
4.Our delivery costs are charged at cost, calculated on the total weight of your order and/or the cubic dimmensions and the location to which the goods are to be sent.
5.We currently use Australia Post and Fastway Couriers.
-Australia Post will compensate up to $100 if the article is sent as Registered Post at a cost of $2.60 per article.($1.15 per $100,or part therof,in excess of $100.
We accept no liability for orders lost by Australia Post (this is not a regular occurrence but can happen). For this reason, we advise all our customers to use the registered post option. Please be aware that your order maybe packaged in two separate parcels, especially when ordering paper and along with boxes and books, so you will need two RP tickets for your order.
-Fastway Couriers compensate up to $1500 per article FOC.
We endeavour to ensure all orders are appropriately packaged to withstand transit;however we accept no liability for damage incurred during shipment of your order.
6.Please allow 7 days for delivery.
7.If we are able to deliver locally in the Hobart area, we are happy to do so at no extra cost to you. You are also more than welcome to collect orders to minimise shipping costs. Please feel free to discuss these options with us.
8.We are unable to provide you with an accurate shipping cost for custom made orders until the order has been packaged and is ready to send. The cost of shipping your order is charged at cost and includes post and packaging,import fees, quarantine fees etc. This cost is itemised on your invoice.
REFUNDS AND RETURNS
In accordance with the Department of Fair Trading standards, our refund policy is as follows:
You have the right to repair, replacement or refund if the goods we supply:
1.Have a fault that you could not have known about at the time of purchase.
2.Do not do the job that we tell you they will do.
3.Are not as we have described them on our website.
We do not have to provide you with a refund if you:
1.Simply change your mind or decide that you no longer want the goods.
2.Realise you can't afford the goods.
3.Found the same goods elsewhere at a cheaper price.
4.Knew about the particular fault at the time of purchase.
5.Are responsible for causing a fault or damage after purchase.
We also don't need to provide you with a refund immediately if there is some dispute in relation to what you, as a customer, are saying about the produce fault.
Your Responsibilities
If you ask for a refund you should:
1.Report the fault and return the goods at your expense within 2 weeks.
2.Provide details of the fault.
3.Provide proof of purchase.
4.Look after the goods until they are returned.
Please contact the Department of Fair Trading for comprehensive information about your consumer rights.
MISCELLANEOUS
We do not offer a printing service- please check with your own printer and arrange for them to view samples of the papers or card you would like to use for printing, to ensure their suitability.
All our papers are made by hand from recycled natural fibres and agricultural waste materials and dried in the sun. Whilst the manufacturing process is the same for each paper sheet and product, there may be slight variations in colour and texture of the different colours and paper finishes. We do our very best to provide you with an accurate description of our products and display on our website as close a colour match as is possible, allowing for discrepancies in photographic processes and computer generated images.
Every effort is made to ensure that batch colours match those shown on the colour chart section of our website and in the sample booklet. However please be aware that colours and textures may vary slightly from those shown.
The reference numbers on the colour samples chart correspond with swatches in our sample booklet.
We reserve the right to suspend business with any customer at any time.
We reserve the right to change our prices at any time.
Catherine and Rob Usher
11 Ryeland Court,
Rosebay. 7015
Tasmania.
03 62435059
ABN11558353508
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