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| Shipping & Returns |
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ORDER SHIPMENT
1.In order to keep costs accurate and at a minimum, the delivery/packaging cost will be advised by email after we receive your order.
2.If you are then happy to proceed, please confirm by return email, also advising if you wish to register the order.
3.Upon this confirmation and your payment, we will process and despatch your order.
4.Our delivery costs are charged at cost, calculated on the total weight of your order and/or the cubic dimmensions and the location to which the goods are to be sent.
5.We currently use Australia Post and Fastway Couriers.
-Australia Post will compensate up to $100 if the article is sent as Registered Post at a cost of $2.60 per article.($1.15 per $100,or part therof,in excess of $100.
We accept no liability for orders lost by Australia Post (this is not a regular occurrence but can happen). For this reason, we advise all our customers to use the registered post option. Please be aware that your order maybe packaged in two separate parcels, especially when ordering paper and along with boxes and books, so you will need two RP tickets for your order.
-Fastway Couriers compensate up to $1500 per article FOC.
We endeavour to ensure all orders are appropriately packaged to withstand transit;however we accept no liability for damage incurred during shipment of your order.
6.Please allow 7 days for delivery.
7.If we are able to deliver locally in the Hobart area, we are happy to do so at no extra cost to you. You are also more than welcome to collect orders to minimise shipping costs. Please feel free to discuss these options with us.
REFUNDS & RETURNS
In accordance with the Department of Fair Trading standards our refund policy is as follows:
You have a right to a repair, replacement or refund if the goods we supply:
1. Have a fault that you could not have known about at the time of purchase.
2. Do not do the job that we tell you they will do.
3. Are not as we have described them on our website.
We do not have to provide you with a refund if you:
1. Simply change your mind or decide you no longer want the goods.
2. Realise you can't afford the goods.
3. Found the same goods elsewhere at a cheaper price.
4. Knew about the particular fault at the time of purchase.
5. Are responsible for causing a fault or damage after purchase.
We also don't need to provide you with a refund immediately if there is some dispute in relation to what you, as the customer, are saying about the product fault.
YOUR RESPONSIBILITIES
If you ask for a refund you should:
1. Report the fault and return the goods at your expense within 2 weeks.
2. Provide details of the fault.
3. Provide proof of purchase.
4. Look after the goods until they are returned.
Please contact the Department of Fair Trading for comprehensive information about your consumer rights.
DISCLAIMER
All our papers are made by hand from recycled natural fibres and agricultural waste materials and dried in the sun. Whilst the manufacturing process is the same for each paper sheet and product there may be slight variations in colour and texture of the different colours and paper finishes. We do our very best to provide you with an accurate description of our products and display on our website as close a colour match as is possible, allowing for discrepancies in photographic processes and computer generated images.
A sample book is available for a more accurate representation of the product available.
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